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Delete your HormonaIQ account

Updated

You can delete your HormonaIQ account and all of its data at any time, in the app or by email. Deletion is immediate and permanent: it cannot be undone. If you want a copy first, export it in the app under You → Privacy & data → Export my data.

Delete it in the app

  1. Open HormonaIQ and sign in.
  2. Tap You in the bottom tab bar.
  3. Tap Privacy & data.
  4. Tap Delete account and all data.
  5. Tap Delete everything to confirm.

Your account is deleted straight away, the app clears the data on your phone, and you are signed out. Your phone needs an internet connection for this.

Request deletion without the app

If you no longer have the app or cannot sign in, email us from the address you use for HormonaIQ. The button opens a ready-made request in your email app.

Email a deletion request

If the button does not open your email app, send this yourself:

To
contact@hormonaiq.com
Subject
Delete my HormonaIQ account
Message
Hello, Please delete my HormonaIQ account and all of the data linked to it. The email address I use to sign in to HormonaIQ: [your account email] I understand that this is permanent and cannot be undone.

We match the request to your account by its email address. If you write from a different address, we email your account address to confirm before deleting anything. We delete the account within 30 days and reply to confirm it is done.

What gets deleted

Deleting your account permanently removes:

  • your sign-in identity: your email address and password;
  • your profile, year of birth, conditions, settings, reminder preferences and consents;
  • every log: periods and bleeding, symptoms, mood, notes, condition entries and questionnaire answers;
  • Ora’s memory, and the Ora chat history saved on your phone;
  • every lab document you uploaded, including its extracted text and search data;
  • any data export still waiting to be downloaded.

What is kept, and why

  • A deletion record. We permanently keep the random sign-in ID of the deleted account and the time it was deleted. It contains no email address and no health data. It stops a sign-in token issued before the deletion from re-creating the account.
  • Server error reports and traces in Sentry and Logfire, for up to 30 days. They are kept to find and fix errors, and are scrubbed of personal details, request bodies and health terms.
  • Database backups, until they expire after up to 7 days. They exist so the service can recover from a failure.
  • A waitlist entry, if you joined the waitlist on this website. It is separate from the app account; mention it in your email and we will delete it too.

Reports or exports you saved or shared yourself, for example a PDF sent to your clinician, are outside our reach. See the privacy policy for the full retention details.